Your engineering, service and integration partner in Zambia
Global automation, power and electronics brands need someone on the ground in Zambia and Central Africa. We repair to component level on our own bench in Lusaka, commission and maintain on site, and train the technicians who run your equipment.
In short: HERO Control Systems (HCS) is a Lusaka-based engineering company that gives global equipment brands a local partner in Zambia and Southern Africa. We offer component-level repair, field engineering, system integration and technician training, with a 6-month warranty and 48–72 hour priority turnaround under a maintenance agreement.
Four ways to partner.
Service & warranty-repair partner
Component-level bench repair of your drives, PLCs, power supplies and control boards in Lusaka, with a written report per serial number, load testing before return and a 6-month workmanship warranty.
Reseller & system integrator
PLC and SCADA programming, drive integration, panel design and build, and commissioning, delivered by our engineers around your product.
Field engineering partner
On-site fault-finding, thermal imaging, power-quality surveys and preventive maintenance under a written service level agreement.
Training partner
Hands-on technician and engineer courses on our own rigs and the Zabble training board, built around your equipment. 300+ people trained to date.
What changes for your Zambian customers.
Factory repair overseas
HCS bench in Lusaka
Factory or regional hub abroad
Our bench in Lusaka, visitable by your own engineers
Export, freight, import clearance and duty both ways
In-country: no export or customs leg
Set by the factory queue and shipping. Importing a replacement typically takes 4–12 weeks.
Standard 5–7 business days; 48–72 hours priority under a maintenance agreement
Often a module or board swap
Component-level fault isolation, with a written report per serial number
End of the road once the part is obsolete
We reverse-engineer and design the replacement board
Varies by programme
6-month (180-day) workmanship warranty; same-fault failure is re-repaired at no charge
Our terms are the standard framework terms contracted with MTN Zambia. Overseas conditions vary by manufacturer and programme.
Sectors we already serve.
Mining
Copperbelt presence and site work across Zambia; delivered for JCHX Mining in Botswana.
Telecom
Contracted framework repair for MTN Zambia: power systems, rectifiers and radio units.
Water utilities
Lusaka Water: a discontinued pump-station card reverse-engineered and replaced, running since February 2026.
Food & beverage
Drives, starters and line controls for bottling, milling and packaging plants.
Corporate & commercial
Power, backup, CCTV and control systems for offices, campuses and sites.
Real equipment, in one place you can visit.
- Digital oscilloscopes
- Thermal imaging camera
- Power quality meter
- Insulation resistance tester (megger)
- PLC test rig (Phoenix Contact ILC 170 ETH 2TX)
- Bench power supplies and electronic measurement
- Load testing of repaired units
- Professional rework and soldering station
- PCB design and in-house board build
Every unit is logged and photographed on intake, repaired at component level, run under load and returned with a written report.
What you can put in a service agreement.
Full bench diagnostics and fault isolation to component and board level, with the unit logged and photographed on intake.
A written repair report per unit: what failed, the root cause, what was replaced, and the test results.
6 months (180 days) workmanship warranty. If the unit fails for the same root cause inside that window, we re-repair at no charge.
Standard 5–7 business days from drop-off; priority 48–72 hours under a maintenance agreement. Importing a replacement typically takes 4–12 weeks.
A flat assessment fee (ZMW 950 per unit) covers diagnostics and the report. No repair fee is charged for a unit we cannot save.
No advance payment. Payment due within 21 days of delivery and sign-off against an approved purchase order.
A published fee schedule per unit type, fixed for two years once a framework agreement is signed — not a quotation per incident.
Repaired units are run under load before return, with the results recorded on the repair report.
Breakdown response, priority turnaround and escalation contacts written into a service level agreement.
Straight answers.
Who is HERO Control Systems?
HERO Control Systems (HCS) is an engineer-led industrial technology company in Lusaka, Zambia, founded in 2019. It repairs power electronics at component level, designs replacement boards for discontinued equipment, provides field engineering and system integration, and trains technicians.
Can HCS act as a local service or warranty-repair partner for a global manufacturer in Zambia?
That is the partnership we are looking to build. We repair at component level on our own bench in Lusaka, return every unit with a written report per serial number, load-test before return and give a 6-month (180-day) workmanship warranty. Warranty and authorisation terms are agreed with the manufacturer case by case.
What equipment can HCS repair or support in Zambia?
Variable speed drives and soft starters (Schneider, ABB, Siemens, Danfoss, WEG, Yaskawa, Mitsubishi and others), PLC and control boards, rectifiers and telecom power systems, UPS and inverters, and unbranded OEM drives built into machinery.
How fast is local repair compared with sending equipment overseas?
Our standard turnaround is 5–7 business days from drop-off, and 48–72 hours priority under a maintenance agreement. Importing a replacement unit typically takes 4–12 weeks. Local repair also removes the export and customs leg.
Does HCS cover mining and the Copperbelt?
Yes. We work from Lusaka with a presence on the Copperbelt, do site work across Zambia, and have delivered for JCHX Mining in Botswana.
Which sectors does HCS serve?
Mining, telecom (contracted framework repair for MTN Zambia), water utilities (Lusaka Water Supply and Sanitation Company), food and beverage manufacturing, and corporate and commercial sites.
Does HCS offer system integration and training for equipment brands?
Yes. We programme and commission PLC and SCADA systems, integrate drives, build panels, and run hands-on training for technicians and engineers. More than 300 engineers and technicians have been trained.
Where is HCS and how do I start a partnership conversation?
Plot 34, Harrison Chongo Road, Nyumbayanga, Lusaka, Zambia. Call or WhatsApp +260 974 546 632, email sales@hcsys.co, or use the inquiry form on this page. Your own engineers are welcome to visit the bench.
Tell us what you need in Zambia.
A short brief is enough. An engineer, not a call centre, will reply.
Prefer to talk first? Call or WhatsApp +260 974 546 632 or write to sales@hcsys.co.
Looking for a local partner in Zambia?
Send us the product line and the service you need covered. We will reply with what we can do.